Shipping & Return Policies/FAQ

Frequently Asked Questions

Are all your products cruelty free? 
All of our products are cruelty free. We do not test on animals, ever. We do, however, test the products out on family and friends! All brushes and lashes are made with high quality, synthetic fibres
Do you ship worldwide? 
Yes. If you have any issues, please contact us at info@shopglameye.ca

Processing, Returns and Shipping Policies
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How long is your processing times.
2 to 4 business days normally.
Why didn't I get a confirmation email? 
If you didn't receive an automated email, please email us at info@shopglameye.ca, we can easily send you a new one, or look into the reason why you did not receive one
My order was marked as delivered and I didn't get it. 
With current shipping delays due to Covid-19, there have been more faulty scans than normal, usually, after 3 days from the scan, the package will arrive. If you are still having issues, we are here to help and you can email us at info@shopglameye.ca
My order was damaged what do I do?
Email us at info@shopglameye.ca with your order number and a pictures and we can assist you with either a replacement (subject to current stock) or a refund
I've decided that I no longer want this order: We currently do not accept returns on undamaged products. As our company grows this policy may change
Why can't I cancel my order, replace items, or change address? Currently, if you need to change any information, if your order has not yet been shipped, please email us at info@shopglameye.ca and we should be able to assist (unless a replacement product you want is out or stock) 
Will I get duty, tax or import charges?
If you are locate outside of Canada, all imported packages are subject for review by your government and may incur duty, import or taxes charges. Glam Eye Cosmetics (shopglameye.ca) is not responsible for these fees.
Shipping Fees
Canada: orders from $1-$79.99 are shipped through Canada Post and shipping is calculated at checkout based on your location a weight of the package
- Orders from $80-$149.99 has a standard shipping flat rate option of $10  you can choose at checkout
- Orders over $150 has a standard free flat rate option you can choose at checkout
USA: orders shipped to the United States are shipped by Canada Post and transferred at the border to your local shipping service. Shipping is calculated based on your shipping location and weight of your package
Orders over $300 has a standard free flat rate option you can select at check out
Other international orders: orders shipped internationally are calculated based on your location and weight of your package. If you are having any issues checking out, please contact us at info@shopglameye.ca